Account Manager at Medone Pharmacy Benefit Solutions: 100% Remote (Overland Park, KS, Des Moines, IA)

Title: Account Manager

Location: Hybrid Remote Preferred Hybrid in the Overland Park, KS or Remote from Des Moines, IA Account Management

Job Type

Full-time

Description

Position Overview: As an Account Manager at MedOne, you'll serve as the primary client contact to build relationships, manage pharmacy benefit plans, resolve issues, and analyze performance data while collaborating cross-functionally in a supportive work environment.

About MedOne: MedOne is a full-service pharmacy benefit manager (PBM), serving clients and members nationwide. With a fully transparent, pass-through model, MedOne helps people conveniently access the most appropriate prescriptions at the most affordable price.

What You'll Do:

• Build and maintain business relationships by providing prompt and accurate service to promote customer loyalty
• First point of client contact for general inquiries such as escalated member issues, plan design questions, etc.
• Assist with onboarding new clients
• Manage client’s pharmacy benefit design updates, projects, and follow-ups
• Organize and maintain client documentation within and outside of CRM
• Interact directly with internal and external clients to build positive relationships
• Analyze plan performance reporting; interpret data and identify correlations, trends, and opportunities
• Plan for and lead client and partner plan performance review meetings; promote programs and services to clients and business partners when appropriate
• Understand contract structure, track plan performance against contract terms, and communicate performance to plan and business partners
• Serve as back-up to the Member Advocate team when call volume is high
• Research and resolve issues pertaining to eligibility, claim adjudication, and billing
• Attend client benefit fairs and open enrollment meetings
• Contribute to department and company goals
• Work collaboratively and cooperatively with other departments to resolve issues and improve processes

What You Will Bring to MedOne:

• Bachelor’s degree in business, marketing or related area or equivalent work experience in a related field
• Intermediate knowledge of Microsoft Office products
• Strong time management and prioritization skills in an environment that can present frequent interruption
• Strong listening, verbal, and written communication skills which convey understanding and clarity
• Desire to educate and consult with clients and business partners to resolve issues and develop solutions
• Demonstrated desire to learn new information and share knowledge amongst the team and cross-functionally

Why MedOne?

At MedOne, we believe that a healthy team is a happy team. We offer a collaborative work environment, competitive benefits, and opportunities for growth—all while helping to make a difference in people’s lives. Our top core value is to prioritize your well-being. To support you in living this value, we offer:

• Competitive salary and bonuses that reward your performance.
• Comprehensive health, dental, and vision insurance + additional benefits
• 401(k) with company match to secure your future.
• Generous paid time off and holidays.
• Opportunities for professional growth and development.
• A vibrant and collaborative work culture.

Location: Strongly preferred hybrid in the Overland Park, KS or remote from Des Moines, IA; however, we are open to fully remote candidates within the United States.

Employment Type: Full Time, Salary

Reports to: Strategic Account Executive

MedOne is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Offers are contingent on passing a background check and drug screen.