Accounts Receivable Collections Specialist – Remote Near a WRE Branch

Job Description:

• Establish payment terms with customers and collect payments according to established standards
• Follow organizational collection procedures and assist with billing as needed
• Make collection calls and send correspondence to solicit payment on overdue accounts
• Provide customer service regarding collection issues
• Process customer refunds, account adjustments, credit applications, and credit memos
• Resolve client discrepancies, short payments, customer disputes, and outstanding balances
• Monitor and maintain assigned accounts, including customer calls, reconciliations, and small-balance write-offs
• Reduce delinquency for assigned accounts
• Maintain records of delinquent accounts, bankruptcies, and credit risks
• Prepare and file collections paperwork on approved accounts
• Enlist sales and senior management efforts when necessary to accelerate collections
• Communicate and follow up with the sales department regarding customer accounts
• Establish and maintain effective relationships with commercial and residential customers
• Submit weekly and monthly reports to the direct supervisor
• Make high-volume phone calls to assigned delinquent customers
• Manage customers on the On Hold List
• Interface with internal and external customers
• Participate in team review meetings
• Perform other tasks supporting the Accounts Receivable Department

Requirements:

• High School Diploma or Equivalent required
• 3 years of high-volume corporate Collections experience
• Knowledge of billing and collections procedures
• Accounts Receivable knowledge/experience is a plus
• Basic computer literacy, including email and internet skills
• Ability to perform basic math functions
• Ability to understand written, oral, or diagram-form instructions
• Ability to read and interpret company policies, procedures, safety rules, operating and maintenance instructions, maps, and road signs
• Ability to communicate effectively with customers, co-workers, and management
• Ability to work independently and manage pressure to meet deadlines
• Ability to work in a fast-paced environment
• Highly detail oriented
• Ability to learn operating procedures quickly and execute them consistently to standard
• Must be able to operate in a drug-free workplace

Benefits:

• Medical, dental and vision insurance
• Employer paid life insurance
• Employee discount for services offered in your area
• Matching 401K
• 6 paid holidays
• 2 paid floating holidays
• Generous paid time off plan
• Room for Growth