Bilingual Contact Center Representative (Spanish/English)

Auto Import

Bilingual Contact Center Representative (Spanish/English)

Fairfax, VA (On-Site)

$23.00/Hour

4-Month Contract with Potential Extension or Permanent Hire

Multiple Openings Available


Looking for a fast-paced customer service role where you can make an impact?

We are seeking bilingual Spanish-speaking Customer Service Representatives to join a high-volume Contact Center supporting one of Northern Virginia's premier financial institutions.

This is an excellent opportunity for candidates who enjoy helping people, thrive in a fast-paced environment, and want to build experience within banking and financial services.


Schedule

  • Monday-Friday: 9:30 AM – 6:00 PM (On-Site)
  • Two Saturdays per month (Remote): 9:00 AM – 1:00 PM
  • Company-provided laptop for remote Saturday shifts


Paid Training

  • Orientation: July 9 (8:15 AM – 11:00 AM)
  • Full Training Begins: July 13


What You'll Do

  • Handle 80+ inbound member calls daily
  • Answer questions regarding accounts, transactions, and services
  • Research and resolve member concerns
  • Process loan payments and assist with loan servicing inquiries
  • Update member records and documentation
  • Recommend products and services that fit members' needs
  • Maintain compliance with financial institution regulations and security procedures


What We're Looking For

  • Fluent in Spanish and English
  • High School Diploma or GED
  • Customer service experience required
  • Contact center or financial institution experience preferred
  • Strong communication and multitasking abilities
  • Comfortable working in a fast-paced, high-call-volume environment
  • Ability to navigate multiple systems simultaneously
  • Professional, empathetic, and solutions-oriented approach


Hiring Requirements

  • Bilingual Spanish Assessment
  • Pre-Employment Skills Assessment
  • Credit Check
  • Background Check
  • Fingerprinting


Why Apply?

  • $23.00/hour
  • Paid training
  • Valuable financial services experience
  • Opportunity for long-term employment
  • Supportive team environment
  • Growth opportunities within a respected financial institution


If you enjoy helping people, can handle a fast-paced environment, and are looking for a career-building opportunity, we'd love to hear from you.

Back to blog