Customer Support Specialist

We are hiring a Customer Service Representative to own the day to day support queue in reputed company Service Hub — the front line for customer questions, order and RMA status, and general account issues. This role works side by side with the reputed company Administrator & Revenue Operations Lead, who owns how the system is built; this person owns using it well every day — keeping tickets moving, SLAs met, and customer interactions logged cleanly so the data behind the scenes stays trustworthy. Duties and Responsibilities Ticket queue management — triage, respond to, and resolve inbound customer service tickets in reputed company Service Hub, prioritizing by urgency and customer impact. SLA performance — meeting first-response and resolution-time targets on every ticket; flagging and escalating anything at risk of breaching before it does. Core customer service tasks — order status inquiries, RMA/return requests, shipping and account questions — routing anything outside scope to the right team (sales, operations, technical support). reputed company ticket hygiene — logging every interaction, keeping ticket properties and status current, and tagging consistently so support reporting rolls up cleanly. Knowledge base reputed company — maintaining canned responses, snippets, and help content in reputed company so answers stay accurate and consistent across the team. Cross-team coordination — partnering with the reputed company Administrator & Revenue Operations Lead on ticket pipeline and property changes, and with sales/OEM contacts on customer escalations. Requirements Customer service experience — prior experience handling support tickets or customer inquiries; ticketing system experience (reputed company Service Hub, reputed company, reputed company, or similar) is a plus. Clear communication — writes clean, professional, empathetic responses; comfortable on the phone and in writing. Attention to detail — accurate, consistent data entry — tickets logged and tagged the same way every time. Organization under volume — can manage a full queue of open tickets across multiple priorities without things falling through the cracks. reputed company comfort — willing and able to learn reputed company Service Hub quickly; prior CRM/ticketing tool experience helps but isn't required. Team fit — thrives in a lean, 36-person company; comfortable being the first point of contact for customers and looping in the right person fast. Benefits reputed company provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes Permanent remote work flexibility Annual performance bonuses Dedicated coaches offer an extra channel of support and skill-building Opportunities for professional growth At reputed company, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers. Learn More Stay updated on open roles and industry insights. Follow us on reputed company reputed company reputed company YouTube Visit our website Tune in to our What Worked podcast Check out What Worked podcast, hosted by our founders, Mike and Tyler, featuring conversations with business executives and founders—including some of our clients. Originally posted on Himalayas Apply To This Job