[Remote] Remote Customer Service Representative (Call Center) | Work From Home | Kansas Residents Only

Note The job is a remote job and is open to candidates in USA. Berlin-Wheeler, Inc. is seeking a Remote Customer Service Representative to assist members across the United States with scheduling transportation to medical appointments. This full-time remote role involves answering inbound calls, managing transportation requests, and ensuring a positive customer experience. Responsibilities Answer inbound customer service calls professionally and courteously Schedule, update, and confirm transportation requests for medical appointments Assist members with ride changes, cancellations, and general questions Verify trip information and eligibility using company systems Communicate with transportation providers and healthcare facilities as needed Accurately document customer interactions and trip details Resolve concerns while maintaining a positive customer experience Follow company policies and quality standards Meet performance expectations for attendance, accuracy, and customer service Skills Must currently reside in Kansas High school diploma or GED Ability to work remotely from a secure and distraction-free home office Strong verbal communication and active listening skills Basic computer skills and ability to navigate multiple applications simultaneously Reliable internet connection Professional and dependable work habits Customer service experience Call center experience Healthcare, transportation, scheduling, or member services experience Experience handling a high volume of inbound calls Benefits Paid Training Supportive Team Environment Purpose-Driven Work That Helps Others Opportunities for Growth and Advancement Consistent Full-Time Schedule Health Benefit Options After 30 Days of Full-Time Employment; major medical, minimal essential coverage, dental, vision, and more Company Overview Our company, Berlin-Wheeler, Inc., was established in 1951 to provide collection services primarily for medical, dental, and hospital clients. It was founded in 1951, and is headquartered in Topeka, Kansas, USA, with a workforce of 201-500 employees. Its website is https//www.berlinwheeler.com. Apply To This Job